Shipping policy

Production time: 

We are taking a break from 20/12/22 to 05/01/23 - All new orders will be made and despatched after the 9th Jan

Normally throughout the year our production time is between 1-5 days from the date of receiving the order. All items are handmade to order, we often start cutting the materials as soon as the order is received. If you noted your email address at checkout you will receive a tracking notification once we have completed your order and created the shipping consignment. Couriers will usually collect the next morning.

 

Australian & NZ Customers

Despatching from: Brisbane

Standard shipping

Price:

  • Orders over $40 - Free
  • Orders under $40 - $5

Standard delivery times:

  • Brisbane 2-4 business days
  • Sydney / Canberra 3-6 business days
  • Melbourne / Adelaide 5-10 business days
  • Perth / Hobart / Darwin / NZ 10-14 business days
  • Outside capital cities will vary

Express post upgrade

Price:

  • Flat rate $8 

Express delivery time: 

  • 1-3 business days within Australia from date of despatch or 6-12 days to NZ
  • Outside capital cities will vary
  • Express upgrade does not speed up the time to make and despatch.

*Shipping times are longer due to demand in during peak seasons such as Christmas

Couriers: We use a mix of Australia Post, Aram/ex and Sendle when shipping local orders. Sendle outsources their freight to local couriers and often arrives quicker then Australia Post depending on your location.

 

 

International Customers

Price for postage: Free standard shipping on all orders over AUD$40, Upgrade to Express Post for AUD$20

Despatching from: Brisbane Australia

Standard shipping delivery times:

  • USA 2-5 weeks
  • Singapore & Hong Kong 1-3 weeks

Express Post delivery time: 

  • USA 1-2 weeks
  • Singapore & Hong Kong 1-week

*Shipping times are longer due to demand in during peak seasons such as Christmas

COVID-19 disruptions: The reduced flights outgoing from Australia can make delivery times unpredictable. Some services are listed may be suspended without notice, in this case you will be notified and refunded if the order has not yet been despatched. 

Couriers: We mainly use Australia post for international orders who onforward to your national postal service.

 

 Any questions please email us at sales@fidocreative.com.au