Shipping policy

Production time: Approx. 1 week from the date of receiving the order to be despatched. All items are handmade to order, we often start cutting the materials as soon as the order is received. You will receive a tracking notification once we have completed your order and created the shipping consignment. Couriers will often collect the next morning.

 

Australian & NZ Customers

Price for postage: Free standard shipping on all items, Upgrade to Express Post for $5

Despatching from: Brisbane

Standard shipping delivery times:

  • Brisbane 2-4 business days
  • Sydney / Canberra 3-6 business days
  • Melbourne / Adelaide 5-10 business days
  • Perth / Hobart / Darwin / NZ 10-14 business days
  • Outside capital cities will vary

 Express Post delivery time: Usually 1-3 business days within Australia from date of despatch or 6-12 days to NZ

*Express upgrade does not speed up the time to make and despatch.

Couriers: We use a mix of Australia Post, Aramex and Sendle when shipping local orders. Sendle outsources their freight to local couriers and often arrives quicker then Australia Post depending on your location.

 

 

International Customers

Price for postage: Free standard shipping on all items over AUD$30, Upgrade to Express Post for AUD$20

Despatching from: Brisbane Australia

Standard shipping delivery times:

  • USA 2-5 weeks
  • Singapore & Hong Kong 1-3 weeks

Express Post delivery time: 

  • USA 1-2 weeks
  • Singapore & Hong Kong 1-week

 *Express upgrade does not speed up the time to make and despatch.

COVID-19 disruptions: The reduced flights outgoing from Australia can make delivery times unpredictable. Some services are listed may be suspended without notice, in this case you will be notified and refunded if the order has not yet been despatched. 

Couriers: We mainly use Australia post for international orders who onforward to your national postal service.

 

 Any questions please email us at sales@fidocreative.com.au